CNearly two years ago, I was living in Orlando, Florida and working for The Walt Disney Company. My 8-month long internship, working in merchandising, was such a blessing and I learned a TON.
The Fortune 500 company is known for their training and business procedures, which several companies try to model their practices after. Below, I've listed just a few principles I learned while working for the Mouse. 1. It takes a ton of people to make magic. Want to know why everything is so perfect when you go to a disney park? Every Cast Member (word used within the Walt Disney Company for "employee") works together to create the best experience for every guest. Everything that happens for the company, couldn't be possible without each individual person. Team work and efficiency have resulted from respect and the correct understanding of everyone's important role within the business. 2. Make magic and be courteous. "Magical moments" are random acts of kindness used by Cast Members to create the ultimate guest experience. Cast Members are given permission to do special things for guests, whenever they think it's necessary. No matter big or small, doing unexpected things for people brings them joy and creates lasting memories. This is still something I try to apply in my current role in marketing and customer service. 3. Never stop dreaming. You hear this all the time, but I can tell you firsthand that hard work and the right mindset pay off. I applied three times before getting to work for Mickey Mouse. I never gave up on my dream and when I finally landed a job at Walt Disney World, I was constantly encouraged by my leaders to pursue my passions moving forward. No matter if you're young or old, this is a mantra that you can apply to your life. There's never a "bad time" to start. 4. Every person matters. Be kind to everyone. You never know where they came from or what they had to do to get there. I met so many incredible people from all over the world. It was amazing to hear their stories and what it took for them to get to Disney (whether a guest or Cast Member). In every work place and in life in general, compassion and understanding will go a long way. xoxo Cassie
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